Servicedesk and It support

[odoojob]

1. Preparing and installation Windows OS , standard software to new computer and deliver to user.
2. Remote and onsite troubleshooting for solved problem
3. Creation account AD and account email on server for new staff and solved issues password
4. Disable account AD and account Email after the staff resigned
5. Troubleshooting Hardware and software
6. Cisco Ip Phome solved basic problems
7.Troubleshooting Basic Network
8.Monotoring NAS Storage and handle file on NAS
9.Doing Manual Operation or basic troubleshooting
10.Control the SLA Ticket
11.Printer Server , Laser Printer , Dot matrix Printer
12.Contact Dell and Lenovo for support hardware problem
13.Control McAfee to all computer for support Bit Locker and antivirus and malware