software support engineer

[odoojob]

(IT Support 7-Eleven Retail Systems)
Analyze and troubleshoot IT system issues for 15,000+ 7-Eleven
store branches.
Provide support for the Inventory Management System.
Troubleshoot and maintain PDA devices used for stock receiving.
Investigate and analyze incidents before escalating to the
development team.
Assist store staff with IT system usage and troubleshooting.
Monitor and review data on AWS services such as EC2, S3, and
CloudWatch.
investigation and reporting