IT Service Desk Lead
โพสต์แล้ว: เสาร์ มิ.ย. 13, 2026 5:44 am
•Project: Call Center & Service Desk Support for PTTEP
•Lead and managed a team of 12 Service Desk professionals (L1 Support) to provide high-quality IT support for PTTEP employees.
•Acted as a Mentor and Technical Consultant, providing guidance on troubleshooting procedures and effective communication strategies.
•Monitored team performance to ensure consistent alignment with Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
•Managed escalation processes, coordinating between the support team and L2/L3 technical teams to minimize business impact.
•Analyzed daily and monthly performance reports to identify areas for workflow optimization and service improvement.
•Training Users for Update new Information or Software
•Lead and managed a team of 12 Service Desk professionals (L1 Support) to provide high-quality IT support for PTTEP employees.
•Acted as a Mentor and Technical Consultant, providing guidance on troubleshooting procedures and effective communication strategies.
•Monitored team performance to ensure consistent alignment with Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
•Managed escalation processes, coordinating between the support team and L2/L3 technical teams to minimize business impact.
•Analyzed daily and monthly performance reports to identify areas for workflow optimization and service improvement.
•Training Users for Update new Information or Software