OdooJob.com

Provided technical support to internal and external customers via phone, email, and remote access tools. • Installed,configured and maintained various software applications on Windows systems. • Performed troubleshooting of hardware,software issues related to LAN, WAN operations. • Created user accounts, managed passwords, set up file sharingpermissions and monitored user activity. • Resolved complex problems pertaining to networking protocols such as TCP andIP and Ethernet technologies. • Assisted with installation of new equipment including routers, switches, servers. • Maintainedhigh availability services like DNS, DHCP and Active Directory Services. • Supported users with their day to day computerrelated queries in a timely manner. • Monitored server performance metrics such as disk space utilization, CPU usage andmemory utilization. - Design, implement, and maintain computer networks, including LANs, WANs, and the Internet.- Plan and implement network upgrades and expansions. Troubleshoot network problems and perform repairs.Monitornetwork performance and optimize network traffic. Ensure network security and implement security measures