OdooJob.com

To cultivate a strong personal relationship with each member
• To manage each member’s experience, ensuring high individual engagement,
satisfaction, loyalty, retention and perception of value
• To ensure the members receives a warm and highly-personalised introduction
to the company
• To ensure that each individual member’s unique and changing lifestyle, needs
and preferences are thoroughly understood
• To regularly communicate with the member, both in person, at face-to-face
meetings and by phone
• To act as the member’s key contact, ensuring maximum personal availability
during working hours
• Request handling & CRM
• To ensure that all client requests are fulfilled to the highest levels of
personalisation and quality
• To ensure that recommendations and options presented to clients offer the
best possible value at all times
• To ensure that clients are assured of the progress in fulfilling their requests
by setting expectations, agreeing response timeframes, and delivering regular
updates
• To ensure that any problems are resolved professionally and to the clients full
satisfaction
• To ensure that a detailed, accurate and up to date CRM profile is held for each
client