Application Support

[odoojob]

- Maintained a high level of customer satisfaction by professionally
handling all incoming cases from ticket creation to closure.
- Support and Monitor Process Application Robo Advisor, Wealth Plus
(On AWS Cloud System Internal Software)
- Acted as a key contact for Business Units, capturing problem details
and conveying them to the development team.
- Managed project documentation, focusing on system updates and UAT test results.
- Performed preliminary UAT to ensure system readiness prior to BU testing.
- Coordinated and facilitated communication between Business Units, Development,
and other cross-functional teams.