Claims Executive

[odoojob]

Successful to make customer satisfy and maintain high NPS score. Get fast service and accuracy in mobile phone claims processing. trusted by third-party company.

Manage call queries including customer service information, complaints, check membership status, product information and claims.

Manage claims daily backend, processing to receive claims and decision to approval or deny in composed manner and conditions with turn around time.

Other works ensuring issues are escalated effectively to the operations manager.