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Coordinate with the claims call center, surveyor, services providers, Insurer and third party, communicate with customers, updating the customers of the progress of their claims, comply with Claims Operating Manual in claims reserving, strategy, cost management, handle customer complaints and aiming to resolve situations to meet customers’ satisfaction.

Assigning claim assessor for review and approved repair payment. Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage with identify potential fraud cases.